Privacy information
We are pleased that you are interested in Volkswagen Obsolete Parts and that you have got in touch with us by visiting our website.
This website is a service of VOLKSWAGEN GROUP Original Teile Logistik, Vertrieb & Services GmbH (OTLG)
Dr. Rudolf-Leiding-Platz 1, 34225 Baunatal, Germany, email: kontakt@volkswagen-otlg.de, entered in the trade register of the District Court of Kassel under No. HRB 20101 (data controller).
This page gives you information about what legislation-protected data is gathered by us when you visit our website and view individual pages, whether we store this data and what we do with it.
Overview of content of the privacy information:
B. Collection and use of your information
1. Access to the website, retrieving files
2. Ordering of goods, registration with the online shop, price enquiries
2.1. Other purposes of processing and legal bases
2.2. How long do we store your data?
3. Contact form / Complaint form
4. Technical Cookies
5. Third country transfer of personal data
A. General information
The laws on data protection protect personal data. "Personal data" is individual details about personal or factual circumstances of an identified or identifiable natural person (a human). This includes, for example, their name, postal or email address, as well as an indication as to when this person viewed which webpage.
B. Collection and use of your information
1. Access to the website, retrieving files
You can visit our website without disclosing any personal information.
When you visit our website and view a single webpage, you are retrieving individual files, which that webpage is made up of. The retrieval of these files is stored in a log file (a simple text file), each of which contains the following information for each retrieval:
- the IP address of the computer you use to retrieve the file;
- the date and time of the retrieval;
- name of the file that was retrieved;
- status of the transmission (successful or aborted);
- from which webpage the file was originally requested and
- with which browser, operating system, and with what surface the file was requested.
Such technical recordings are typical, and are performed by virtually every web server.
We use this log in order to be able to identify and resolve technical errors on our website, and so to improve the quality of our website from a technical point of view. We also use the data in order to be able to uncover and prevent any misuse of our website in the future. In addition, we reserve the right to statistically evaluate anonymised records from this log file, in order to improve our website.
The legal basis of the processing: (Art. 6 para. 1 lit. f GDPR). Our legitimate interests: technical maintenance of the operation of the website; service improvement of the website offering; prevention of abuse.
We will not use personal data stored in this log file, nor merge it with other data sources.
We will delete the data stored in the log file after 7 days.
Our service providers TechDivision GmbH are informed of this data.
2. Orders, price enquiries for goods and vouchers, registration in the online shop, customer account.
You can order or enquire with us via our online shop, by e-mail or also by telephone.
For this purpose, we process your personal data:
The processing of personal data in the context of the initiation and performance of contracts is carried out, in the case of natural persons as contractual partners, on the basis of (Art. 6 para. 1 lit. b GDPR). For contracts with legal entities, the processing of contact persons’ data is carried out on the basis of (Art. 6 para. 1 lit. f GDPR). Our legitimate interest is the performance of purchase and delivery contracts.
identification data, address data and contact data, your bank details, your order data such as the date of the order and the products ordered, data about payment, sales data, information about goods you have already ordered, and about discounts.
For the purpose of your registration and in your customer account, we will likewise process the data, so that we can deal with your order or request. This involves the same data.
To process your order in our online shop, we use functional cookies to ensure that the ordering process runs smoothly. You can find further information about our cookies here
In order to deal with your orders and requests, we will forward your information to our service providers: TechDivision GmbH.
To process your delivery, we will transfer your data to our transport service providers, such as UPS. The privacy policies of these companies will apply.
2.1. Other purposes of processing and legal bases
In addition, we also store the aforementioned data for the following purposes:
(1) Fulfilment of contractual obligations (Art. 6 para. 1 lit. b and lit f GDPR)
- needs analyses,
- quality control,
- assertion of legal claims and defence in legal disputes, ensuring IT security (including system and/or plausibility test) and general security, including building and plant safety,
- processing of the information for the integrity, authenticity and availability of data,
- monitoring by supervisory bodies or similar (e.g. auditing), as well as
- provision of evidence of orders and other agreements, as well as quality control through appropriate documentation
(2) Within the framework of the balancing of interests (Art. 6 para. 1 lit. f GDPR)
As appropriate, we may process your data after the actual performance of the contract in order to safeguard legitimate interests of us or of third parties. Examples:
- Market and opinion research, unless you have objected to the use of your data,
- testing and optimisation of methods for needs analysis for the purpose of directly addressing customers,
- assertion of legal claims and defence in legal disputes,
- enrichment of our data, including through the use or the researching of publicly available data,
- statistical analysis or market analysis,
- ensuring IT security and our IT operations,
- prevention and investigation of criminal offences, to the extent this is not solely for the fulfilment of legal requirements,
- measures for business management,
- further development of existing systems and processes,
- as appropriate: monitoring or recording of telephone conversations for quality control and training purposes,
- sending greeting cards via post or email (Christmas cards, for example),
- risk control within the Volkswagen Group,
- risk protection through trade credit insurance
(3) On the basis of statutory requirements (Art. 6 para. 1 lit. c GDPR) or in the public interest (Art. 6 para. 1 lit. e GDPR)
As a company, we are also subject to various legal obligations, that is to say, requirements under applicable law (e.g. Commercial Code, Money Laundering Act, tax laws). The purposes of processing include, among other things: verifying identity and age; fraud and money-laundering prevention; combating and educating about the financing of terrorism and crimes damaging assets; the fulfilment of fiscal monitoring and reporting obligations; as well as the assessment and control of risks in our company and within the Volkswagen Group. In addition, there may be a requirement to disclose personal data within the framework of regulatory / legal measures for the purposes of evidence, prosecution or the enforcement of claims under civil law.
2.2. How long do we store your data?
We process and store your personal data for as long as it is required for the fulfilment of our contractual and legal obligations. It is important to note that in the event of a registration with the online shop, our business relationship is deemed to be a continuing obligation, applicable for a period of years.
If the data is no longer required for the fulfilment of contractual or statutory obligations, it is deleted on a regular basis, unless their – temporary – continued processing is required for the following purposes:
- Meeting retention obligations under commercial codes and/or fiscal laws: the German Commercial Code (HGB), the German Tax Code (AO), the Money Laundering Act (MLA) are to be noted. The specified time limits for storage and documentation are two to ten years.
- Conservation of evidence within the framework of the statute of limitations. In accordance with Sections 195 et seq. of the German Civil Code (BGB), these periods of limitation may be up to 30 years, although the normal period of limitation is 3 years.
- Fulfilment of the purposes mentioned under (a). In these cases, we may – even after the end of our business relationship or after our pre-contractual legal relationship – store (and, as appropriate, use) your data for a duration which is in agreement with the relevant purposes.
3. Contact form / Complaint form
When contacting us using the contact form, personal data is collected from you when you fill in the respective fields on the form and send data. It is your decision whether and what information you provide us with in this manner. The personal data to be collected to this extent include, in particular, your contact information, e.g. first name, surname, company, email address, customer number, address data, information on the vehicle such as finish, model, model year, first registration, vehicle identification number, engine, engine classification code, transmission classification code, paint number and interior appointments code. Your details will be stored on our server for the purpose of processing your request (Art. 6 para. 1 lit. f GDPR) and in the event that subsequent questions arise. We will not use this data for advertising purposes. We will delete any data if the purpose for which we are storing your data ceases to exist. In the event that a trade or tax-based archiving obligation exists, we will only delete it upon expiry of this retention period. If you send us a message using the contact form on our website, this data is encrypted. The confidentiality and integrity of the content is thus ensured.
As part of the complaints process, we collect, process and store personal data that you provide to us voluntarily via the complaint form. The purpose of the processing is to review, handle and document complaints and to communicate with you. This data includes your customer number, invoice number or delivery note number, name or company name and your email address. The legal basis for processing is Art. 6(1)(b) GDPR (performance of a contract or pre-contractual measures) and, where applicable, Art. 6(1)(f) GDPR (legitimate interest in the efficient handling of complaints). Your data will only be passed on to authorised parties within our company or to service providers commissioned by us, insofar as this is necessary for processing the complaint (e.g. shipping service providers, software providers). Your data will be stored for as long as is necessary to process the complaint and as required under statutory retention periods. You have the right to information, correction, deletion, restriction of processing, data portability and objection to processing. To exercise these rights, please contact the persons named in the privacy policy. Please note that if mandatory information is missing, it may not be possible to process your complaint. If you send us a message using the complaint form on our website, this data is encrypted. The confidentiality and integrity of the content is thus ensured.
4. Technical Cookies
We use exclusively strictly necessary cookies on our website. These cookies are stored on your device and are required for the proper operation of the website. The cookies used are necessary to provide essential functions of our website, for example to store language settings or to ensure the technical stability and security of the site. The processing of these strictly necessary cookies is based on Article 6(1)(f) GDPR and Section 25(2) No. 2 TDDDG, as they are required to provide the digital service explicitly requested by you.
Consent via a cookie banner is not required for the use of these cookies. No tracking, analytics or marketing cookies are used.
You can restrict or prevent the storage of cookies via the appropriate settings in your browser. Please note that doing so may impair the functionality of our website.
Further information about the cookies used can be found in our cookie overview.
5. Third country transfer of personal data
Some of the data processing involves the transfer of data to third countries (i.e. countries that are neither members of the European Union nor of the European Economic Area). Please note that not all third countries have a level of data protection recognised as adequate by the European Commission. Where access to data from such an insecure third country cannot be ruled out, so-called EU standard contractual clauses have been concluded as an appropriate guarantee for data processing in order to protect your personal data. You can access the EU standard contractual clauses provided by the EU Commission here.
C. Data security on the internet
We undertake all necessary technical and organisational security measures to store your personal data so that it is accessible neither to third parties nor to the general public. If you want to get in contact with us via email, please note that the confidentiality of the information transmitted via this method of communication cannot be fully guaranteed. We therefore recommend that you send us confidential information only by post.
D. Your rights
The following rights can be asserted free of charge at any time:
Right to information: You have the right to information from us about the processing of your personal data.
Right to rectification: You have the right to have us rectify inaccurate or incomplete personal data relating to you.
Right to deletion: You have the right, in the presence of the prerequisites mentioned in Article 17 GDPR, to demand the deletion of your data. Accordingly, you may, for example, demand the deletion of your data, insofar as it is no longer required for the purposes for which it was collected. You may also request deletion if we process your data on the basis of your consent, and you revoke this consent.
Right to restriction of processing: You have the right to demand the restriction of the processing of your data, if the prerequisites pursuant to Article 18 GDPR are present. This is the case, for example, if you contest the accuracy of your data. For the duration of the process verifying the accuracy of the data, you can then request the restriction of processing.
Right of objection: If the processing is based on an overwhelming interest or if your data is used for direct marketing purposes, you have the right to object to the processing of your data. An objection is if processing is either in the public interest or occurs in the exercise of public authority or by virtue of a legitimate interest. In the case of an objection, we ask you to send us your reasons for which you object to the data processing. In addition, you have the right to object to the processing of data for direct marketing purposes. This also applies to profiling, insofar as this is linked to direct advertising.
Right to data portability: If the data processing is based on consent or the fulfilment of a contract, and it additionally occurs using automated processing, you have the right to receive your data in a structured, common and machine-readable format and to transmit them to another data processor.
Right of revocation: If the data processing is based on consent, you have the right to revoke the data processing – free of charge and at any time – within the framework of consent with effect for the future, by emailing datenschutz@volkswagen-otlg.de or via the contact details provided in the legal information section.
Right to complain: You also have the right to complain to a supervisory authority (e.g. The Hesse Commissioner for Data Protection) about our processing of your data.
E. Your contact person: Data Protection Officer
Our Data Protection Officer is available to you as a point of contact for all data-protection-related matters, and for the exercise of your rights. Please send your submissions to:
VOLKSWAGEN GROUP Original Teile Logistik, Vertrieb & Services GmbH (OTLG)
- Data Protection Officer -
Dr. Rudolf-Leiding-Platz 1
34225 Baunatal, Germany
datenschutz@volkswagen-otlg.de
Version: 4 May 2026