Terms and Conditions

General Terms and Conditions of VOLKSWAGEN GROUP Original Parts Logistics, Sales & Services GmbH, Dr. Rudolf-Leiding-Platz 1, 34225 Baunatal, entered in the Commercial Register of the Kassel Local Court under HRB 20101 (hereinafter also referred to as OTLG) for the sale of items from the Volkswagen Obsolete Parts E-Shop and for Obsolete Parts orders placed via other means of distance communication (e.g. email or telephone) (Version 1.0 – as at 17 February 2026)

1. Scope of application

 

The following General Terms and Conditions, in the version valid at the time when the contract is concluded, apply exclusively to the sale of “obsolete parts” via the OTLG Obsolete Parts E-Shop or by other means of distance communication (e.g. email or telephone) by VOLKSWAGEN GROUP Original Teile Logistik, Vertrieb & Services GmbH.

 

Customers in the field of the sale of obsolete parts may only be traders within the meaning of Section 14 German Civil Code (BGB). The validity of the customer’s general terms and conditions is hereby expressly rejected; this also applies if the customer confirms the order whilst referring to their own general terms and conditions of business or purchase.

 

The term “obsolete parts” refers exclusively to items or goods that are either listed and offered as such in OTLG’s Obsolete Parts Shop, or goods that OTLG specifically designates as obsolete parts in a quotation to the customer. Obsolete parts are offered and sold exclusively to businesses. These General Terms and Conditions do not apply to other goods sold or otherwise supplied by OTLG.

 

Obsolete parts may have the following characteristics, which are also used to describe them in the Obsolete Parts Shop:

·        New stock/new parts: parts that are sold by OTLG as obsolete parts because they are excess stock,

·        Second-hand goods: parts that have already been fitted to vehicles, machinery or other technical systems, or so-called (in German) ZSB parts (assembled parts) from production that are not considered new parts. These items may show signs of wear and tear, but are generally in working order unless stated otherwise.

·         Damaged goods: items that have cosmetic defects, such as, for example, scratches, discolouration, cracks or other visible imperfections. These defects relate solely to the external appearance and do not necessarily affect their technical functionality. A detailed description of the damage in question is provided in the product description. Any functional limitations are also described there.

By ordering used and damaged goods, the customer expressly acknowledges that the parts offered do not correspond to the condition of new goods and agrees to the condition described. Returns or complaints regarding the condition described are not permitted, provided that the characteristics or any defects have been stated clearly and unambiguously and no different written agreement has been made.

 

2. Identity of the on-line shop operator

The Volkswagen Obsolete Parts E-Shop is operated by VOLKSWAGEN GROUP Original Parts Logistics, Sales & Services GmbH, Dr. Rudolf-Leiding-Platz 1, 34225 Baunatal, registered in the Commercial Register of the Local Court of Kassel, Germany under HRB 20101, VAT number DE 230 960 046.

 

3. Conclusion of the contract

3.1.
The customer’s contractual partner for contracts concluded via the Volkswagen Obsolete Parts E-Shop or via other means of distance communication (e.g. email or telephone) regarding the purchase of obsolete parts items is VOLKSWAGEN GROUP Original Parts Logistics, Sales & Services GmbH, Dr. Rudolf-Leiding-Platz 1, 34225 Baunatal, telephone number +49 (0)561 50648 -9000, entered in the Commercial Register of the Kassel Local Court under HRB 20101, VAT identification number DE 230 960 046.

 

3.2.
The product images and offers in the Volkswagen Obsolete Parts E-Shop are provided for the customer’s information only and do not constitute a legally binding offer on the part of VOLKSWAGEN GROUP Original Teile Logistik, Vertrieb & Services GmbH.

 

In case of doubt, product images are not binding. In particular, where product units comprise several items that are essentially of the same type, the specific items may, depending on differing production data, exhibit reasonable variations in design and shape, as well as differences in colour tone.

 

3.3.
The on-line service enables customers to select items from the Volkswagen Obsolete Parts E-Shop and add them to their basket. The shopping basket contains a list of all the items selected by the customer. By clicking on the “Place order” button, the customer submits a binding offer in the form of an order to purchase the items that they have selected and placed in their shopping basket. Until the customer submits their order, they can view their customer details or order details at any time and make changes, if necessary. The customer may make changes or correct any input errors before submitting their order by clicking the ‘Back’ button at the relevant stage in the ordering process in the Volkswagen Obsolete Parts E-Shop. Any information that is missing or has been identified or marked as incorrect in the mandatory fields will be displayed in a different colour and with a different coloured border.

 

3.4.
OTLG points out that the customer must provide accurate personal details when placing orders and may only submit the order once they have expressly consented to the application of these General Terms and Conditions to the relevant ordering process by ticking the box next to the sentence “I have taken note of the General Terms and Conditions of the seller (VOLKSWAGEN GROUP Original Teile Logistik, Vertrieb & Services GmbH, Dr. Rudolf-Leiding-Platz 1, 34225 Baunatal) and agree to their validity.” and has thereby incorporated them into their offer in accordance with clause 3.3.

 

3.5.
The customer remains bound by their offer for a period of 10 working days following receipt of the order by OTLG.

 

3.6.
Immediately after the customer submits their order and it is received by OTLG, the customer shall receive confirmation of receipt of the order by email to the email address provided by the customer (order confirmation). This confirmation does not constitute acceptance of the offer to enter into a contract, but merely confirms that OTLG has received the customer’s order.

 

3.7.
The contract for the purchase of the items ordered by the customer between VOLKSWAGEN GROUP Original Teile Logistik, Vertrieb & Services GmbH and the respective customer is only concluded upon OTLG’s declaration of acceptance. If OTLG wishes to accept the customer’s offer, OTLG shall issue its declaration of acceptance no later than 10 working days after receiving the customer’s order. The declaration of acceptance may be sent to the customer by email, or may be implied by the dispatch or delivery of the ordered goods within 10 working days of OTLG receiving the customer’s order.

 

3.8.
The provisions of this clause 3 apply mutatis mutandis to the conclusion of contracts via other means of distance communication (e.g. email or telephone).

If the customer contacts OTLG by telephone, email or any other means of distance communication to order obsolete parts, OTLG expressly reserves the right to first send a quotation for the requested items to the customer, including these General Terms and Conditions. The customer accepts the offer and agrees to be bound by the General Terms and Conditions at the latest upon payment of the total purchase price.

 

4. Availability of the General Terms and Conditions

4.1.
The customer may also view these General Terms and Conditions at any time at https://www.volkswagen-Volkswagen Obsolete -parts.com/b2b/de_global/agb.html , download them in PDF format and archive or print them out using the standard functions of their internet browser. The current version of the Code of Conduct for Business Partners of the Volkswagen Group, which applies to all contracts between OTLG and businesses within the meaning of Section 14 German Civil Code (BGB) in accordance with clause 6.8 of these General Terms and Conditions, can be viewed at any time at  https://www.volkswagenag.com/de/group/compliance-and-risk-management/compliance.html and downloaded in PDF format for archiving or printing. The customer may find and save the order details in the order confirmation in accordance with clause 3.6.

 

4.2.
The text of the contract is not stored by OTLG and cannot be accessed once the ordering process has been completed. Instead, the text of the contract, together with the General Terms and Conditions, can be viewed and printed from the OTLG order confirmation in accordance with clause 3.6 and the OTLG declaration of acceptance can be viewed in accordance with clause 3.7, both of which are sent to the customer by email, i.e. in the form of a durable medium.

 

5. Delivery and Shipping Terms

5.1.
Any items ordered shall be delivered whilst stocks last. If, at the time when the customer places their order, there are no longer any examples of the item that they have selected available, OTLG shall inform the customer of this immediately and thereby reject the customer’s offer. In this instance, no contract is formed.

 

5.2.
If OTLG is temporarily prevented from supplying the items, OTLG shall be released from its obligation to perform for the duration of the disruption caused by these circumstances and shall inform the customer of this by email immediately upon becoming aware of the occurrence of the circumstances listed above. If such disruptions result in a delay in OTLG’s performance of more than 14 days following acceptance of the order or, in the case of clause 5.3, following a request for delivery from the customer in accordance with the agreement, or if a binding agreed availability date or delivery date is exceeded, the customer may withdraw from the contract. In this case, OTLG shall immediately refund the payments received to the customer. This does not affect any further rights that the customer may have. Furthermore, in such cases, OTLG is also entitled to withdraw from the contract with the customer.

 

5.3.

5.3.1 Unless expressly agreed otherwise, the Incoterms FCA 2020 shall apply, with the place of delivery being the OTLG warehouse in Wolfhagen/Breuna, and payment shall be due immediately. The export is declared to the customs authority by OTLG; the customer is responsible for clearing the goods through customs in the destination country. Any import duties incurred shall be paid by the customer.

 

If required, alternative delivery methods and different delivery dates shall be agreed with the customer on a case-by-case basis. In this case, the customer is responsible for the standard delivery charges. These costs are shown separately on the invoice for the items ordered and shall be paid by the customer together with the price of the items ordered.

 

5.3.2. Bulk orders and consolidated deliveries

If the customer purchases several items separately, OTLG reserves the right – provided that it is feasible to do so logistically and in terms of timing – to combine these orders into a single delivery and send the items to the customer in one consignment. This helps to optimise shipping processes, reduce delivery costs and reduce the environmental impact.

The customer is not entitled to a consolidated delivery of multiple orders unless this has been expressly agreed.

In this case, delivery charges shall be charged as a one-off fee, provided that a consolidated delivery is technically and logistically feasible.  If it is not possible to consolidate the order (e.g. due to different storage locations, delivery times or packaging requirements), the order shall be delivered in separate consignments. In this case, delivery charges may apply more than once, unless agreed otherwise.

Customers may request a consolidated delivery either during the ordering process or by contacting our customer service team. OTLG shall assess this request on a case-by-case basis and respond in writing or by email regarding the possibility of combining several items into a single delivery.

 

5.4.
5.4.1 The provisions of the Code of Conduct for Business Partners of the Volkswagen Group shall also apply in all contracts between OTLG and companies. The current version of the Volkswagen Group’s Code of Conduct for Business Partners can be viewed and downloaded at any time via the following link: https://www.volkswagenag.com/de/group/compliance-and-risk-management/compliance.html

 

5.4.2 Where, within the scope of contracts concluded on the basis of these General Terms and Conditions, OTLG transfers goods or licensing or another transfer of intellectual property rights or trade secrets, or grants rights of access to or the reuse of material or information protected by intellectual property rights or as trade secrets of a Volkswagen Group company, the following shall apply:

(1) The customer shall not supply, export or re-export these goods, either directly or indirectly, to the Russian Federation and/or the Republic of Belarus, or for use in the Russian Federation and/or the Republic of Belarus. The same applies to the sale, licensing or other transfer of intellectual property rights or trade secrets, as well as to the granting of rights of access or reuse to material or information protected by intellectual property rights or as trade secrets.

(2) The customer shall ensure that the purpose of paragraph (1) is not undermined by third parties in the supply chain, including any resellers, sub-suppliers or sub-licensees.

(3) Any breach of paragraphs (1) or (2) shall constitute a material breach of a fundamental term of this contract and shall entitle OTLG to take appropriate legal action, including, but not limited to:

(i) termination of this contract;

(ii) the unilateral right of OTLG and/or the relevant Volkswagen Group company to claim from the customer, in whole or in part, any costs arising from (i) or any other charges relating to a breach of paragraphs (1) or (2).

(4) The customer shall inform OTLG immediately of any issues arising from the application of paragraphs (1) or (2), including any relevant activities by third parties that could undermine the purpose of paragraph (1). The contractor shall provide OTLG with information regarding compliance with the obligations set out in paragraphs (1) and (2) within two weeks of receiving a unilateral request to do so.

 

5.5.
Upon receipt of any reusable containers, the customer shall empty them within 14 days and contact OTLG unsolicited by email to arrange for collection. If containers are not reported or are returned in a damaged condition, OTLG reserves the right to claim compensation.

 

 

6. Prices and payment

6.1.
All prices quoted are net prices in euros for transactions within Germany.. plus the The applicable statutory VAT is shown separately on the invoice. In the case of international transactions, the parties shall take due account of and comply with the relevant tax and other legal requirements.

 

6.2.
Payment for the goods shall be made in accordance with the payment terms stated on the invoice, either in advance or by bank transfer by the specified payment date.

 

6.3.
Payment of the purchase price is due immediately upon acceptance by OTLG.

 

6.4.
If the due date for payment is determined by the calendar, the customer shall be in default simply by failing to meet the deadline. In the event of default, the customer shall pay OTLG default interest at a rate of 9 percentage points above the base rate. The customer’s obligation to pay interest on late payments does not preclude OTLG from claiming further damages arising from the delay.

 

 

7. Set-off

The customer may only set off claims against OTLG’s claims if such claims are undisputed or have been established by a final and binding court decision.

 

 

8. Retention of title  

8.1.
The items delivered remain the property of OTLG until they have been paid for in full.

 

8.2.
In the event of a breach of contract by the customer, in particular failure to pay the purchase price when due, OTLG shall be entitled to withdraw from the contract in accordance with the statutory provisions and to reclaim the goods on the basis of the retention of title. If the buyer fails to pay the purchase price when due, OTLG may only exercise these rights if OTLG has previously set the customer a reasonable deadline for payment without success, or if setting such a deadline is not required under the relevant legislation.

 

8.3.
If the country in which the goods are located does not permit retention of title under its law, but the law of that country does permit OTLG to reserve other rights in the goods delivered, OTLG may exercise all such rights. The customer shall, at their own expense, to take all measures necessary to ensure that the retention of title or any other right in its place takes effect and is maintained.

 

 

9. Claims for defects and limitation periods

 

9.1 New stock

9.1.1. Claims for defects in the event that the purchased items (new stock) are defective are, subject to the provisions in clause 11 regarding claims for damages and the limitation period set out in 9.1.3. for new goods, generally governed by the statutory provisions, in particular Sections 434 et seq. German Civil Code (BGB). The description of the items in the relevant product descriptions does not imply any guarantee or assumption of a procurement risk, regardless of fault, and such a guarantee or assumption of risk shall only apply if it has been expressly stated in Volkswagen Obsolete Parts’ declaration of acceptance in accordance with clause 3.7 for the relevant item.

9.1.2.
In transactions with businesses, the costs incurred for the purpose of subsequent performance pursuant to Section 439 (2) German Civil Code (BGB) do not include either the removal of the defective item or its re-installation, provided that OTLG was not originally required to carry out the installation.    

 

9.1.3.
The customer’s claims for material defects in new items ordered shall become time-barred one year after delivery or dispatch of the items to the delivery address agreed in the contract. This does not apply where the claims for damages arise from the circumstances referred to in clause 11.   

 

9.1.4.
Longer limitation periods resulting from other mandatory statutory provisions and in the event that Volkswagen Obsolete Parts assumes a guarantee remain unaffected. 

 

9.2. Damaged new goods

 

Clause 9.1 applies to damaged new goods that are designated as such in the sales contract, subject to the last paragraph of clause 1 (Scope of application).

 

9.3. Second-hand goods

 

The warranty for second-hand items is generally excluded. This applies to both undamaged and damaged second-hand goods.

 

9.4.
Notwithstanding the provisions set out in clauses 9.1.3. et seq. regarding the shortening of the limitation period for new goods and clause 9.3. regarding the exclusion of the warranty for second-hand items, the (statutory) limitation period for claims (for damages) arising from the cases referred to in clause 11 remains unaffected.

 

 

10. Obligation to give notice of defects

 The customer shall inspect the goods delivered immediately upon delivery – insofar as this is practicable in the ordinary course of business – and notify OTLG in writing of any defects without delay (Section 377 (1) German Commercial Code (HGB)). Delivery is deemed to have taken place at the time the goods come into the customer’s possession.

Any obvious defects that can be detected during a proper inspection must be reported within two (2) working days of delivery at the latest.   Any other defects must be reported in writing immediately upon discovery (Section 377 (3) German Commercial Code).

If the customer fails to give timely notice, the goods shall be deemed to have been accepted in accordance with Section 377( 2) and (3) German Commercial Code (HGB) and all warranty claims relating to the defect in question are excluded.

The notice of defect must specify the nature and extent of the defect in detail. General complaints are not sufficient. In the case of partial or staggered deliveries, each delivery must be checked separately and, if necessary, a complaint must be made.

If OTLG carries out repairs or provides a replacement, the time limit for reporting defects in respect of the goods in question starts afresh.

11. Liability

 

11.1.

OTLG shall be liable without limitation in cases of statutory mandatory liability (injury to life, limb or health, and in the event of claims under the German Product Liability Act), in the event of fraudulent concealment of a defect, the assumption of a guarantee or a procurement risk, or in the event of a breach of duty by OTLG, its legal representatives or vicarious agents committed with intent or through gross negligence.  

 

11.2.
In the event of a breach of essential contractual obligations, such as those obligations which the sales contract of OTLG is specifically intended to impose by virtue of its content and purpose, or the proper fulfilment of which is essential for the proper performance of the contract in the first place and on the fulfilment/observance of which the customer regularly relies and is entitled to rely, OTLG, if the damage was caused by simple negligence, is only liable for the foreseeable damage typical for this type of contract, unless the customer’s claims for damages arise from injury to life, limb or health.   

 

11.3.
The above provisions regarding liability also apply to the personal liability of OTLG’s legal representatives, employees, other staff members and vicarious agents.

 

12. Final provisions

12.1.
Should any of the above provisions be or become invalid, in whole or in part, this shall not affect the validity of the remaining provisions.   

12.2.
Depending on the language selected by the customer before placing their order, the contract shall be concluded in German or English.  

12.3.
Contracts are governed by the laws of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and the provisions of private international law..

12.4.
The place of jurisdiction shall be the registered office of OTLG, provided this can be agreed in advance. In the case of traders or persons who do not have a general place of jurisdiction within the European Union, the place of jurisdiction for all disputes arising from or in connection with the contractual relationship between the customer and OTLG shall be the registered office of OTLG.